Your complete buying satisfaction is our number one priority. At one point or another, our team has been on the ordering side and we’ve based the depth of our service on those experiences. Our promise – the best quality custom team uniforms, the best value in custom team uniforms, with the best customer service. Guaranteed.
FREE RETURNS POLICY
Our ultimate goal is to have our customers enjoy working with us so much that we are their first choice on their next uniforms order. We make sure that we’re there for you even after the sale is made.
These uniforms are custom made, and therefore we do not accept returns or offer refunds. However, if a defect is discovered (that is contrary to the client’s mock up design and order specifications) within 3 days from receipt of your shipment, we will replace the uniform free of charge. These instances are extremely rare because our customer care team stays in touch with you each step of the way from the time you place your order by providing you prompt order detail confirmation, package tracking details, and an invoice all sent to your email without any hassle. If it should happen – the defect needs to be reported within 3 days of receipt of your order. Pictures of the defective item/s will be required for verification purposes. If the defect is minor please call Allen Sportswear and we will readily discuss how the problem can be addressed.
DESIRE SPORTS will pay all couriers to return shipping costs. We will provide you with a pre-paid courier label to return the defective item/s to us and replace them within the same standard custom order turnaround time of 2-3 weeks.